Privacy Policy

About this Privacy Policy

Jerkspin Casino respects the privacy of players in Australia and aims to handle personal information in a clear, responsible and secure way. This policy applies to information collected through the website, account services, customer support channels and related online features. It should be read together with the website’s other terms and notices, including information about account use, payments, safer gambling and cookies.

Personal information means information that identifies you, or that can reasonably be connected with you. The information collected will depend on how you use the website. For example, more information may be needed when you open an account, request a withdrawal, complete an identity check or ask support to investigate an issue.

By using the website, you acknowledge that information may be handled as described in this policy. Where consent is required, Jerkspin Casino will seek it in an appropriate way. You may withdraw consent for marketing at any time, although withdrawing consent does not necessarily affect processing that is needed to operate your account, meet legal obligations, prevent fraud or provide requested services.

Information we may collect

A casino website typically needs several categories of information to provide account and gaming services. The information collected may include the following:

• Account details, such as your name, date of birth, username, password, contact details and account preferences.
• Identity and verification information, such as copies or details from identification documents, information used to confirm age and identity, and records of verification checks.
• Payment and transaction information, such as deposits, withdrawals, payment method details, account balances, transaction history and records of payment attempts. Payment providers may process some payment information directly.
• Gaming and account activity, such as login history, games or services used, responsible gambling settings, account status, requests made to support and communications connected with your account.
• Device and technical information, such as internet protocol address, browser type, operating system, device identifiers, language settings, approximate location and website activity.
• Cookie and similar technology information, such as pages viewed, session information, preferences and interactions with website features.
• Communications and support information, such as messages, enquiries, documents or other information you choose to provide when contacting Jerkspin Casino.

You should provide information that is accurate, current and complete when requested. If required information is missing or cannot be verified, some account features may not be available. You should also avoid sending unnecessary sensitive information through general support channels.

Information may be collected directly from you, automatically through your use of the website, or from service providers that help with identity checks, payment processing, security, customer support and technical operations. Where information is received from another source, it may be used to confirm details, maintain account security or meet required checks.

How information is used and shared

Jerkspin Casino may use personal information for purposes connected with providing and managing the website and its services. These purposes may include:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account ownership where checks are required.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, security incidents and other prohibited activity.
• Providing customer support, responding to questions and resolving complaints or technical issues.
• Operating, maintaining, testing and improving the website, account tools and user experience.
• Sending service messages about your account, transactions, security, changes to terms or other important operational matters.
• Sending promotional communications where permitted and where you have provided the required consent or otherwise have a valid option to receive them.
• Understanding website usage, measuring performance and preparing aggregated or de-identified reports.
• Meeting legal, regulatory, tax, accounting, audit, dispute resolution and record-keeping obligations.

Personal information may be shared with carefully selected service providers where they need it to perform services on behalf of Jerkspin Casino. These providers may support payment processing, identity verification, fraud prevention, website hosting, information security, customer support, communications, analytics or technical maintenance. They should only receive information relevant to their role and are expected to handle it securely.

Information may also be disclosed where necessary to protect players, the website or another person; to investigate suspected unlawful or harmful activity; to respond to a lawful request; or to establish, exercise or defend legal rights. Jerkspin Casino does not intend to sell personal information as a general business practice. Marketing partners, where used, should only receive information in accordance with applicable requirements and your communication choices.

Some service providers may handle information in countries outside Australia. If this occurs, reasonable steps may be taken to ensure information is handled with appropriate safeguards and for the purposes described in this policy. The exact providers and locations may change as website services develop.

Cookies, security and keeping information

Cookies and similar technologies

The website may use cookies and similar technologies to keep you signed in, remember preferences, support account functions, improve performance, understand website usage and help protect services from misuse. Some cookies are necessary for the website to work properly, while others support analytics, functionality or marketing.

You can manage or restrict cookies through your browser settings. Depending on your browser and the choices you make, blocking or deleting cookies may affect sign-in, saved preferences or the operation of some website features. Cookie settings normally apply to the browser or device on which they are changed.

Security measures

Reasonable technical, organisational and access controls may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access restrictions, authentication controls, monitoring, secure transmission and procedures for handling security incidents. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should choose a strong password, keep it confidential and contact support if you believe your account has been compromised.

Retention of information

Information is generally kept only for as long as it is needed for the purposes described in this policy, to manage an account, resolve issues, protect the website or meet applicable obligations. When information is no longer needed, it may be securely deleted, destroyed, anonymised or placed beyond active use.

Closing an account does not always result in the immediate deletion of every record. Some account, identity, payment, transaction, security or support records must be kept for a period required by law or for legitimate record-keeping, fraud prevention, dispute handling and audit purposes. After the relevant period, information will be dealt with in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. You can contact Jerkspin Casino to ask for:

• Access to the personal information held about you, together with a general explanation of how it is being used.
• Correction of personal information that is inaccurate, incomplete or out of date.
• Deletion of your personal information where it is no longer needed, where deletion is otherwise available, or where applicable requirements allow the request.
• Withdrawal of consent to receive marketing communications, including a request to stop promotional messages.
• Information about the handling of a privacy concern or a request for clarification about this policy.

To exercise these rights or make a privacy-related request, email support@jerkspincasino.click. Please explain what you are requesting and provide enough information for your account or records to be located. For security, Jerkspin Casino may need to verify your identity before releasing information, changing account details or completing a deletion request.

A request may be limited or refused where this is permitted or required, including where responding could affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with record-keeping obligations. If some information must be retained, Jerkspin Casino will explain this where appropriate. Removing marketing consent will not stop essential service messages about transactions, account security, verification, responsible gambling or important changes to the website.

You can also use the unsubscribe or communication preference options included in promotional messages where available. It may take a reasonable amount of time for a marketing preference to take effect, particularly where messages have already entered a sending process.

Changes to this policy

This Privacy Policy may be updated when website features, service providers, privacy practices or applicable requirements change. The latest version will be made available on the website, with the effective date or other notice used where appropriate. You should review this page from time to time so you understand how information is handled.

If a material change affects the way personal information is used, additional notice or a new consent choice may be provided where appropriate. Continuing to use the website after an updated policy is published may indicate that you have read the revised information, subject to any consent requirements that apply.

If you have a question about this policy, the information held about you or a privacy request, contact support@jerkspincasino.click. Jerkspin Casino will review privacy enquiries and respond in a manner appropriate to the request and the information available.